Asha99's Privacy Policy — Your data is safe with us

1 Introduction

Asha99 is a trusted online betting and casino platform in Bangladesh. We believe every member's personal information is their own — and protecting it is our responsibility.

This Privacy Policy explains what information is collected when you use the asha99 website and app, why it is collected, how it is used, and how secure your data is. This policy is supplementary to asha99's Terms and Conditions, and together they govern your use of our services.

By registering on asha99 or continuing to use our services, you are considered to have agreed to this Privacy Policy. Please read it carefully before registering.

2 What Information We Collect

Asha99 collects only the information necessary to provide our services, ensure security, and meet legal obligations. We never collect data we don't need.

Directly Collected Information:

• At registration: full name, date of birth, email address, mobile number, and password.
• During KYC verification: a copy of your National ID or passport, along with a selfie or photo.
• During financial transactions: Mobile Banking/Nagad number, transaction amount, and date.
• Support contact records: chat messages and email conversations.

Automatically Collected Information:

• IP address, browser type, and operating system information.
• Data on site visit duration, page views, and clicks.
• Device identifiers and login logs.
• Information collected via cookies and tracking pixels.

3 How Your Information Is Used

Asha99 uses the information we collect only for specific, legitimate purposes. We never sell your data to advertisers or third parties.

• To create and manage your account and ensure secure login.
• To process deposits, withdrawals, and other financial transactions.
• To provide customer service and support.
• To detect and prevent fraud, money laundering, and other illegal activities.
• To meet legal obligations and satisfy the requirements of regulatory bodies.
• To send you promotional offers and bonus updates, with your consent.
• To improve platform services and enhance the user experience.
• To manage responsible gaming tools (deposit limits, self-exclusion).

4 Cookie Policy

We use cookies on the asha99 website to give you the best possible experience. Cookies are small data files stored in your browser.

• Essential Cookies: Required to keep your login session active, maintain security tokens, and support basic functionality — these cannot be disabled.
• Functional Cookies: For language preferences, layout settings, and a personalized experience.
• Analytics Cookies: Used to understand which sections of the site are most visited — fully anonymized.
• Marketing Cookies: With your consent only — used to show you relevant offers.

You can disable non-essential cookies through your browser settings, though some features may not function as expected.

5 Sharing Data with Third Parties

Asha99 may share information with third parties in limited cases and under strict controls. We never sell your data.

• Payment Provider: Payment gateways such as Mobile Banking and Nagad — solely to process transactions.
• Game Provider: Licensed gaming companies authorized to operate Live Casino and Slots.
• Legal Authorities: When required by a court order or a lawful request from law enforcement.
• KYC Verification Service: Approved third parties for identity verification — subject to strict confidentiality agreements.
• Audit & Compliance: For identity verification as required by regulatory authorities.

6 Security Measures

Asha99 uses industry-leading security technology to protect your information. Our security team monitors systems 24/7.

• 256-bit SSL/TLS encryption is applied to all data transmissions.
• Passwords are stored using bcrypt hashing — no one can view them in plain text.
• Two-Factor Authentication (2FA) is available to secure your login.
• Server data is encrypted and stored in secure data centers.
• Regular security audits and penetration testing are conducted.
• Automated alerts are sent for any unusual login attempts or transactions.
• An AI-powered fraud detection system is active to identify suspicious activity.

Keep in mind — no system on the internet is 100% impenetrable. You can also protect yourself by keeping your password confidential, using a strong password, and avoiding clicking on unfamiliar links.

7 Your Rights

As an asha99 member, you have several important rights over your own information. We respect those rights and are here to help you exercise them.

• Right to Access: You can find out exactly what information we hold about you.
• Right to Rectification: You can request corrections or updates to any inaccurate or outdated information.
• Right to Erasure: Under specific conditions, you may request the deletion of your account and associated data.
• Right to Data Portability: You can request an export of your data in a structured format.
• Right to Restrict Processing: You can restrict the use of your data in certain circumstances.
• Right to Withdraw Consent: You can opt out of marketing communications at any time.

To exercise any of these rights, please contact our support team. Please note that we may be required to retain certain information due to legal obligations.

8 Data Retention Period

Asha99 does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Active Account Information: Retained for as long as the account remains active.
• Financial Transaction Records: Retained for a minimum of 5 years as required by law.
• KYC Documents: Retained after account closure in accordance with regulatory requirements.
• Support Contact: Deleted 2 years after last contact.
• Cookie Data: Session cookies are cleared when the browser is closed; persistent cookies last up to 1 year.

9 Child & Minor Protection

Asha99 strictly serves adults aged 18 and over. We do not knowingly collect information from anyone under 18.

• Date of birth is verified at the time of registration.
• Age verification is carried out as part of the KYC process.
• Any account found to belong to a minor is closed immediately.
• If a parent or guardian notifies us that their child has been using the platform, we take immediate action.

10 Contact Us

If you have any questions, complaints, or requests regarding your information or our privacy practices, please get in touch with us.

• Email: [email protected]
• Live Chat: Click the chat icon in the bottom-right corner of the website.
• Support Hours: 24 hours a day, 7 days a week.
• Response time: typically within 24–48 business hours.